Quality Assurance

Job Description/Key Accountabilities:

• Management and documentation of incidents, complaints, and non-conformities in IT support.
• Management of complaints, relevant investigations and communication with the client and the areas involved, preparing the necessary reports.
• Management of complaints to suppliers, relevant investigations and communication with suppliers and involved areas, elaborating necessary reports.
• Leading the investigation studies of incidents, claims and non-conformities, coordinating the different departments involved.
• Management and documentation of CAPA process actions, leading their follow-up until implementation, closure and evaluation of effectiveness.
• Periodic reports
• Promote continuous improvement in the organisation.
• Identify inefficiencies and resource needs. Communicate to the superior whenever they are detected.
• Ensure the management system: procedures, instructions and records are up to date and available to the whole organisation.
• Ensure the monitoring of process performance (KPIs).
• Ensure the analysis and monitoring of risks and opportunities identified as part of the IMS.
• Ensure the achievement of business objectives. Elaborate and follow up the action plan to achieve them.
• Propose and lead improvements in safety, order, cleanliness and AM for the organisation.
• Validate processes during quality audits by clients, administrations or certifying bodies.
• Responsible for the management and communication for internal and external audits and with clients or suppliers.
• Lead improvement projects of the quality management system.
• Lead future projects for new ISO quality management system certifications.
• Maintenance of QMS based on 9001 or implementation of the system in new plants.
• Preparation, review and update of management system monitoring reports; management review, risks and opportunities. As well as registration, communication and follow-up of actions and opportunities for improvement detected in these reviews.
• Participate in projects for the implementation of new procedures, regulations and certifications for the company.
• Implementation and maintenance of management software including HSE and Quality area.